Website management
Most sites do not fail dramatically. They decay — an unpatched plugin, an expired certificate, a form that stopped sending. Management is the work that prevents that.
What this is
Website management covers updates, backups, monitoring, security and the small fixes that otherwise pile up. It exists so the site you invested in still works six months later.
Updates are tested before they are applied. Backups are verified by restoring them. Monitoring covers uptime, performance and form delivery, because a silently broken contact form is the most expensive failure a site can have.
Problems it solves
- Nobody is certain when the site was last backed up, or whether the backup works.
- Plugin updates are postponed because the last one broke a page.
- The site went down and the first to notice was a customer.
- Performance has drifted and no one owns it.
What is included
The work in detail
Each part of the service, and what it covers. Scope is agreed after the audit, so you only pay for the parts that will move the result.
Website maintenance
Scheduled updates applied after testing, not automatically in production.
Security maintenance
Hardening, monitoring and prompt patching of known issues.
Performance monitoring
Core Web Vitals and uptime tracked, with alerts that reach a human.
WordPress updates
Core, theme and plugin updates on a staging site first.
Technical maintenance
Broken links, redirect chains, errors and console warnings.
Backup management
Off-site backups with periodic restore tests.
Bug fixes
A defined channel for the small things that would otherwise wait months.
Ongoing optimisation
Incremental improvements to speed, structure and usability.
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250 +
Sites under care
Updated, backed up and monitored every week
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99.9 %
Uptime maintained
Across all managed sites over the last 12 months
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24 h
Response time
Standard support requests answered within a day
Approach
How this service runs
A sequence you can follow from the outside: you always know which stage the work is in and what has to be true before it moves on.
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01
Baseline
Current state of updates, backups, security posture and performance.
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02
Staging
A safe copy where updates are tested before production.
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03
Schedule
Regular update, backup and monitoring cycles you can see.
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04
Respond
A defined route for urgent issues, with expected response times.
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05
Report
What changed, what was fixed and what needs a decision.
Business value
What you get out of it
The reason this work is worth funding, stated in terms a finance director would accept.
Fewer emergencies, and shorter ones when they happen.
A site that stays fast instead of degrading between redesigns.
Protection for the search visibility you have already paid to build.
One accountable owner for the technical health of the site.
Answers
Questions about this service
Monitoring alerts us, we investigate, and you receive an explanation of the cause and the fix. Response expectations are agreed in advance rather than improvised.
Yes. We start with an audit so both sides know the condition of what we are taking on.
Yes. A backup that lives only on the server it protects is not a backup, and we test restores rather than assuming they work.
Related services
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